1Cancellation Policy
Customers can cancel their service subscription at any time. However, cancellations made after the billing cycle has started will take effect from the next billing period. To cancel, please email info@manalix.com.
2Refund Eligibility
Refunds are considered on a case-by-case basis. Generally, since Manalix Technologies Private Limited provides digital software-as-a-service (SaaS) products, refunds are only issued if:
- A double payment was made accidentally.
- The service was not delivered due to a technical failure on our part.
3Refund Timeline
Processing Timeline: Once a refund request is approved, the refund will be initiated and processed within 5 to 7 business days. The amount will be credited back to the original payment method used during the transaction.
4Dispute Fees
Any chargeback or dispute fees levied by payment gateways or banks during the refund process will be the responsibility of the customer.
5Contact Support
For any refund or cancellation queries, please contact our support team at: